Return & Refund Policy

RETURN POLICY

At Bougie Ambition, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please review the following guidelines and procedures for returns:

1. Eligibility:
- Returns are accepted within 5 days from the date of delivery.
- To be eligible for a return, the item(s) must be in their original condition, unopened, unused, and in the original packaging.
- Hair extensions must not have been tampered with, altered, or worn.

2. Return Process:
- To initiate a return, please contact our customer support team within the eligible return period. You can reach us via info@bougieambition.com.
- Please provide your order number, the reason for the return, and any relevant details.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

3. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item(s) unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping method and retaining the shipping receipt for reference.

4. Refunds and Exchanges:
- Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund/exchange.
- If approved, refunds will be issued in the form of store credit.
- Exchanges for a different product or variant are subject to availability. If the desired item is not available, a store credit may be offered as an alternative.

5. Non-Returnable Items:
- For hygiene reasons, we do not accept returns on opened or used hair extensions, as well as any products that have been personalized or custom-made. Texture Rings are also non-returnable. 

6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

7. Return Exceptions:
- Promotional items, freebies, or gifts included with your purchase are not eligible for return unless they are damaged or defective.

Please note that our return policy may be subject to change. The most up-to-date information can be found on our website or by contacting our customer support team.

If you have any further questions or need assistance with a return, please don't hesitate to reach out to our customer support team. We are here to help!

Note: Return policies are subject to change. Please refer to our website or contact our customer support team for the most up-to-date information.